At Charlie & Co. Designs, we take pride in creating each item you order with individual care and attention, tailored to the specific needs and preferences of you, our customer. Due to this personalized approach, every product is uniquely crafted after you purchase it, resulting in pieces that are distinctively yours. And since our products don’t come off an assembly line in a big factory, they should be expected to have subtle variations. Given the nature of how we work, we do not allow returns. This means that once an item is made and delivered, it cannot be returned or exchanged. If there is a problem with workmanship, you can use our Contact Us form and we’ll make every reasonable effort to make things right. We also encourage our customers to review their choices carefully and contact us with any questions or specifications before placing an order, to ensure complete satisfaction with their custom-made product. Our commitment to quality and personalization is at the heart of what we do, and we’re always here to assist you in creating something truly special.
